Sprint Asurion Fraud !! Must read!!!

[Exil3d]

Ok.... this afternoon about 1pm, I got a email from sprint saying my account was successfully updated. I said."huh"? The email ready my pin was successfully changed. So I called Sprint to ask them about it and they said someone called in and verbally requested a PIN change. She said the person knew my security answer and so they were allowed to go further and rest the pin to 555555. I said... "I never made a call and its a fraud". So. we did a new pin and a new security question. Then she said that its strange and she has never seen this happen. She advised me to keep an eye on my account for any suspicious activities. SO I figured its just a error on their system and thats it. She was about to hang up and I said.."BTW what my bill right now?" She said it was 278.87 I said "WHAT!". I said I just paid my usual 87.84 for 2 phones on SERO. 30+30+7+7+14 sales tax. She said... "Oh.. it just that you just entered your new months bill and this is the total. I said "It should be 87 like usual, whats the extra 200$ for? She said.... that a Asurion charge. I said. Asurion charge for what? She said that I made a claim on MAY 21 for my 2 lines. I said HUH!!!!!!!!!! I have my phones forever and never made a claim. Thats when the fun starts!!!!! SO anyways..... someone got my security question answer and with that they changed my PIN and with that they placed a order for 2 phones. SO now Asurion is gonna call me in 72 hours for questioning. Has anyone had this issue?



BTW.. i google it and found this over at SU and they had the same thing happen So I am not alone. EVERYONE ... look at your bills!!!!!!

http://www.sprintusers.com/forum/sho...d.php?t=144983

[madcook]

looks like your very lucky i usually just pay whatever it and dont look

[Exil3d]

From reading other similar case on here and SU... looks like its a inside job from Asurion.

[Exil3d]

well..well.wel...... look at this. (

http://consumerist.com/376845/flawed...asily-hijacked

[psycho_maniac]

glad i dont have sprint but i do have asurion so ill keep a lookout. thanks!

[land2634]

I was affected by this right before the deductible increase. My understanding is that it was someone from Sprint. I had so many telemarketers calling me that I had to change my number as well. I feel the OP's pain.

[shaggylive]

so that's why they were doing server maintenance during odd (business) hours the other day. looks like it took the consumerist to fix the problem.

now if only I could figure out how my paypal got hacked last month.

[Exil3d]

Originally Posted by land2634

I was affected by this right before the deductible increase. My understanding is that it was someone from Sprint. I had so many telemarketers calling me that I had to change my number as well. I feel the OP's pain.

what makes you think it was some1 from Sprint and not Asurion? But I see how it does start with sprint thou. hmmmmmm.

[land2634]

Originally Posted by Exil3d

what makes you think it was some1 from Sprint and not Asurion? But I see how it does start with sprint thou. hmmmmmm.

Well, I got a letter in the mail stating this was the case. Said the employee basically stole my personal information. It listed a phone number to call but oddly (or not so much) all I ever got was a voicemail at that number.

[rdd0512]

but if they ordered the new fones they wouldnt have them mailed to your address.... you chould let them know that you have not changed addresses and well the criminals should be easy to find that way.... i work for the post office and have seen some pretty stupid things like this happen... like morons changing the addresses on packages (temp employees) but the geniusses get caught every time by the postal inspectors.