Sprint Asurion Fraud !! Must read!!!

[wytecaztle]

I am sure you took it to the coporate sprint store they are dumbasses anyway....

Did the techs on the phone do the ##3282# and change your profile to 1? that should have made the internet work when I was tech at sprint store this was usually the case.

[racedog]

You are right, it is Asurion who is assigning the charges but it is Sprint that is allowing them to put that back on our account. It was Sprint who had to remove those charges in the first place. Now, Sprint did tell me that they had to get an OK with Asurion to remove the charges. That doesn't absolve Sprint in the least for responsibility. They are the ones that chose Asurion to be the insurance carrier of record for their customers. It is Sprint that allows Asurion to add a deductible charge onto the customers account WITHOUT the customer even knowing it. It is Sprint that did not take care to make sure that the bogus charge was not added back onto our account once it had been removed. AND IT WAS SPRINT THAT TURNED OFF OUR PHONES without cause. So it is Sprint that will lose our business along with Asurion. They need to get their act together or continue to lose customers at an astounding rate. I am done with them!

R

Originally Posted by AL_CAPONE_187

its A**urion thats making these mistakes and not sprint. as i am pissed to i know its A**urion fault. cant blame sprint even though this headache also has me thinking o leaving them. But i cant blame them being they been the most helpful. A**urion hasnt.

[shaggylive]

well, i'm pretty sure all the carriers asurion works with have integrated systems to automate the charges. would you rather being forced to pay with cc when you file a claim?

[racedog]

Originally Posted by shaggylive

well, i'm pretty sure all the carriers asurion works with have integrated systems to automate the charges. would you rather being forced to pay with cc when you file a claim?

Actually, yes, then I would have known that claims were being made against my insurance and that charges were being added to my account.

Neither Asurion nor Sprint made any effort to contact me even though claims were being processed that sent replacement phones to some address that was, and has never been listed with my account.

R

[ATT-Half]

just happen to me $100 charge out of no where.

called to early Asurion doesn't open untill 7
sprint girl i talk will call them in 45 min when they open and call me back

boy i wonder who is doing this alot of people are getting hit by this
they need to trap those people and pack then to jail

[racedog]

Originally Posted by shaggylive

well, i'm pretty sure all the carriers asurion works with have integrated systems to automate the charges. would you rather being forced to pay with cc when you file a claim?

I have been checking with various carriers trying to find the one I want to switch to from Sprint. AT&T uses Asurion but they will NOT send a phone to any other address than the one listed on the account and they will NOT charge the deductible to the account. The account holder must pay it using a CC. That may seem like a hassle to some but to me it seems like a good way to secure and protect our accounts from the rampant fraud that is taking place with those who use Sprint and Asurion. I like it and I'm moving to AT&T to give it a try. If it doesn't work out then I have 30 days to move on and give Verizon a try.

R

[Exil3d]

Update. I called Sprint for a non issue question and asked them about my account with the fraud issue at the end. They said."Im sorry for the whole mess and you account has been credited and you claims with assurion have been resseted to 0". I said "OK, but who is at fault? You or Asurion?". She said must likely Sprint. LOL. Anyways. I never got no phone call fom Asurion Fraud department, but everything got squared away. Looks like Sprint and Asurion swept everything under the rug and stayed quite. These crooks executed a good fraud. But they missed one critical element. I think some of us or all of us have the feature where when any changes happen in our accounts, we get a text notification, so the crooks get caught in the act. Well.. at least thats the way i found out.

[JuMpMaN6235]

Where do i go on the sprint site to activate the text message notifications when a change occurs?