Sprint store is screwing me on replacement. Any ideas please

lastson · #1 (**permalink**) 03-11-2009, 10:37 PM

Quote:

Originally Posted by SporkLover

This sounds like the rare manufacturing defect. Some of the phones are defective in their construction and have what can be described as a "loose key board when open or sliding". Well that defect eventually wears down the ribbon cable from the mainboard to LCD (hence the crazy lines on your screen!).

Tell them you read about the issue online and push the issue.

Makes perfect sense. Was going to go chappys route but I'm worried that they will consider this physical damage and charge me the 50 bucks.

Major_Nate · #2 (**permalink**) 03-11-2009, 10:42 PM

Quote:

Originally Posted by lastson

Makes perfect sense. Was going to go chappys route but I'm worried that they will consider this physical damage and charge me the 50 bucks.

you can call advanced tech support at 1-877-654-9111 option 2. Tier 2 tech support direct number.

Hope this helps.

**Dr.8820** · #3 (**permalink**) 03-11-2009, 10:42 PM

last, if it's alot of physical damage then you might have to pay. but i would try another service center first. what's your build date?( you can check this by going to your phone pad and dial ##786# or ##778#) then scroll down a little and you'll see it.(manufacture date)

lastson · #4 (**permalink**) 03-11-2009, 10:57 PM

Quote:

Originally Posted by mr8820

last, if it's alot of physical damage then you might have to pay. but i would try another service center first. what's your build date?( you can check this by going to your phone pad and dial ##786# or ##778#) then scroll down a little and you'll see it.(manufacture date)

May god strike me down there is no physical damage on this phone lol. Its got slight scuffing from my putting it in my pocket on the chrome screen is pristine and so is everything else. never ever been dropped. Only thing visual wrong is the keyboard is a little loose, the mechanical failure is with the mainboard i think.

**Dr.8820** · #5 (**permalink**) 03-11-2009, 11:01 PM

did you find the manufacture date?

lastson · #6 (**permalink**) 03-11-2009, 11:04 PM

Quote:

Originally Posted by mr8820

last, if it's alot of physical damage then you might have to pay. but i would try another service center first. what's your build date?( you can check this by going to your phone pad and dial ##786# or ##778#) then scroll down a little and you'll see it.(manufacture date)

mr8820 I would if i could get the screen to stay active long enough to check that.

Edit: Trying another reset with the stylus. let you know how it goes in a moment

**Dr.8820** · #7 (**permalink**) 03-11-2009, 11:07 PM

how long have you had it? i'm asking because spork was right on defects and my 1st pro was on halloween. i'm on my 4th and it's alot better than the previous 3.

Rippa_MD · #8 (**permalink**) 03-11-2009, 11:10 PM

Quote:

Originally Posted by lastson

mr8820 I would if i could get the screen to stay active long enough to check that.

Edit: Trying another reset with the stylus. let you know how it goes in a moment

would this work for your screen problem maybe ?

http://www.mtux.com/

**elephant007** · #9 (**permalink**) 03-12-2009, 11:05 AM

Quote:

Originally Posted by mr8820

last, if it's alot of physical damage then you might have to pay. but i would try another service center first. what's your build date?( you can check this by going to your phone pad and dial ##786# or ##778#) then scroll down a little and you'll see it.(manufacture date)

I followed this step to check my "Born On Date" and I'm nicknaming my phone Jesus because it was born on December 25th!