Sprint "wtf"

**tmz** · #1 (**permalink**) 03-05-2009, 07:37 PM

I said delete this because I couldn't get the picture to work out. Anyways, here it goes. Got this from sprint today. I was wondering if anyone else did?

Dear ..........

We are writing to iform you of a recent security incident thet may affect you. Sprint recently discovered that an employee acting outside the scope of their authority accessed multiple customer accounts, including your account, during the timerfame of December 2008 to January 2009 without authorization. In addition, it appears that this empoyee may have provided customer information to a third party in violation of Sprint policy and state law. We have terminated this employee.

The information that may have been compromised as a result of this incident includes your name, address, wireledd phone number, Sprint account number, the answer to your security question and the name of the authorized point of contact on your account.

We take this matter, and all matters invoolving customer privacy, very seriously. Our Corporate Security Department continues to investigate this incident. As a precautionary measure, we recommend that you monitor your account for any unauthorized activity and that you change your existing Personal Identification Number (PIN) and security question by contacting Customer Care at 1-800-300-6868

We apologize for the inconvenience that this may cause you. Please contact us at 1-800-300-6868 if yo have any questions or concerns regarding this matter.

Sincerely,

Sprint Customer Care.

**darren.wlsn1** · #2 (**permalink**) 03-05-2009, 07:45 PM

dont be scared, you can ask. see, now i wanna know what it was.

**tmz** · #3 (**permalink**) 03-05-2009, 08:12 PM

Quote:

Originally Posted by darren.wlsn1

dont be scared, you can ask. see, now i wanna know what it was.

Here you go . Thanks T M Z

**rstoyguy** · #4 (**permalink**) 03-05-2009, 08:16 PM

Not that fella selling phones on e-bay and the insurance claim thing was it???

**tmz** · #5 (**permalink**) 03-05-2009, 08:21 PM

Quote:

Originally Posted by rstoyguy

Not that fella selling phones on e-bay and the insurance claim thing was it???

Don't know, but don't like this at all..

ehanhan · #6 (**permalink**) 03-05-2009, 08:25 PM

WTH is going on>?

1sickgsx · #7 (**permalink**) 03-05-2009, 08:29 PM

Just be glad that you got that letter before anyone used your info to purchase a ton of phones and that Sprint was on top of that. I work in wireless, and have seen people coming with a similar letter, only that instead it was because people gotten the same info, had already changed the customers address and contact email, and purchased 10+lines on account.

**schettj** · #8 (**permalink**) 03-05-2009, 08:39 PM

Same thing was posted over at sprintusers.com

Apparently true. Maybe.

The consensus there was if you wanted to change your info, you should do it via the NORMAL sprint *2 method, and not by calling this 800 number. Just in case all that was really stolen was your physical address, and then they used that to send this "phising" letter.

mulhiny · #9 (**permalink**) 03-06-2009, 10:37 AM

Quote:

Originally Posted by tmz

contacting Customer Care at 1-800-300-6868

We apologize for the inconvenience that this may cause you. Please contact us at 1-800-300-6868 if yo have any questions or concerns regarding this matter.

Sincerely,

Sprint Customer Care.

That phone number is not listed anywhere that I could find on Sprint's website. I would not call that number.

pierhogunn · #10 (**permalink**) 03-06-2009, 11:13 AM

I got nailed by this sort of thing, in DEC some douche bought 3 phones, and ran up a $1500 phone bill

I nearly brown noted myself when I pulled up my invoice...

Sprint got the charges taken care of, but didn't give me squat for the hassle of having to spend hours of "quality time" with the good folks in the fraud and investigations department