TP nice, Plan Rates nice, Sprint CSR not so nice

[aspiar7807]

ok, so i've worked in customer service before.. i know how annoying and dim-witted people can be... but there really are some CSR's that just refuse to work with you no matter what!!

so i just need to vent and want to share my experience in case anyone is having the same issues....

first:
i purchased my phone @ Best Buy... found a rebate form and sent it in....this rf never mentioned anything about BB not being a "qualified store location" and on top of that many people here in this forum mentioned that they submitted the rebate and it was processed!

ok #2
i get horrible reception in my home... delayed txt msgs and dropped calls all the time.... why a service rep cant offer some advice, solution, heck even sympathise with my situation is beyond me.. instead i get the run-around about how my phone is being "updated" and it should work fine when it obviously didn't.

so after numerous calls... all dropped calls as a matter of fact, after being told a manager will call me back after their meeting (wtf?) and after not receiving said call... do you know what finally got a response? well if you guessed the threat of canceling my service you are correct!! i dont want to cancel my service but if no one is willing to help me why am i throwing away over 120$ a month for horrible service??

finally a nice woman by the name of Samantha, an account specialist, got my rebate approved and offered to send me an Air Rave - at no cost to me- to deal with my signal problems...THATS GOOD CUSTOMER SERVICE... i mean i dont want to sound cheap or pushy but seriously.. if other people are getting these checks and i'm having nothing but problems with my signals... why not oblidge and make a customer happy - a customer that WANTS to stay with sprint and likes his TP....

ahhhhhhhh.... i feel better.... just needed to exhale... moral of the story.. ASK FOR SAMANTHA!