ASURION TEP replacement program changes to $100 deductible

[vzwdts]

Originally Posted by willnj

Just got a cover sheet and new Equipment Replacement Program booklet from asurion. Looks like the Touch Pro, which is listed as UT Starcom 6900/6950, is as of 4/19/2009 a $100 deductible for a lost phone. I don't see any phones listed under HTC in the booklet and will check on sprint.com

It goes on to say that payment of your TEP monthly charge after April 19 will serve as comfirmation that you agree and accept this change



EDIT. just got off the phone with Asurion, they comfirmed the HTC touch pro is listed as UT Starcom 6900.

The Touch Pro is the 6850, though. The Touch is the 6900 and the Touch Diamond is the 6950. Probably doesn't make any difference, though.

[CozBoogie]

Moved to Carrier Discussion Forum.

late,
Coz

[gorillaguzzler]

Originally Posted by signothefish

Wonder what other phones this applies to. My wife has the Katana DLX, and I doubt they'd go up on her.

I also wonder if this is retribution for all those people who jumped ship from the Mogul because they knew what the replacement would be. Personally, I'd rather have a larger premium each month for TEP than have the deductible go up. Maybe we could buy the deductible down.

I started another thread on this couple weeks ago when a sprint agent told me about this and what she told me was it would eventually include all phones. Of course that is just what i was told by a sprint person at a repair center and we all know how poorly informed they are.

[dam90042]

Wow this iS insane!!
I know times are bad right now,but this is not the time to be raising prices,just like the big companies we are feeling the crunch too,even more so.

[02840]

Originally Posted by signothefish

Wonder what other phones this applies to. My wife has the Katana DLX, and I doubt they'd go up on her.

I also wonder if this is retribution for all those people who jumped ship from the Mogul because they knew what the replacement would be. Personally, I'd rather have a larger premium each month for TEP than have the deductible go up. Maybe we could buy the deductible down.

Looks like the KatanaDLX is a Tier 1, so $50. All the PDAs seem to be Tier 2 $100.

Attached the PDF if anyone wants to look-up other phones/PDAs.

[ivan1.ruiz]

You got it!!!

All PDAs will have a deductible of $100 and the "regular" phones will have $50 deductible.

This is to cut down on all of the "lost phones" claims specially when a new PDA rolls in...

Also Did you know that the Palm pre is not so bad???

[rgildoss]

Originally Posted by willnj

Just got a cover sheet and new Equipment Replacement Program booklet from asurion. Looks like the Touch Pro, which is listed as UT Starcom 6900/6950, is as of 4/19/2009 a $100 deductible for a lost phone. I don't see any phones listed under HTC in the booklet and will check on sprint.com

It goes on to say that payment of your TEP monthly charge after April 19 will serve as comfirmation that you agree and accept this change



EDIT. just got off the phone with Asurion, they comfirmed the HTC touch pro is listed as UT Starcom 6900.

myabe im wrong but i thought that that 6850 was the TP.....

[snowplow54]

this is pretty ridiculous, I have the touch, and i could get one for $100-$150 off ebay without paying the monthly fee. although, if the replacement phone was the diamond, then I would be more understanding.

[psiphi]

I just recieved a letter from Asurion saying the deductable for high-end (smart) phones is going up to $100 from the $50 it was in the past... New change goes into effect April 19th, 2009... (Only apply to those with TEP)

I am a sprint customer, so no idea if the other carriers will have this change, but assume its coming...

[kevank]

Already being discussed here:

http://forum.ppcgeeks.com/showthread...&highlight=tep