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[falzon03]

haha sorry had to laugh...i work for s sprint store and deal withthis all the time...the account that the phone is on is your own...they add the esn to your account but dont activate it so that if the phone is stolen it cannot simply be activated.....all you have todo is tell them to activate the esn that is associated with the most recent order number...

Originally Posted by sputnik

so frustrated...got my replacement TP, but apparently it's already activated on someone else's account
easy fix, right? just go in and remove it from their account, since they obviously don't have the phone
but, that's not possible, so now I have to wait another 2 days (probably 4, due to Sunday)
supervisors are no help, either...I just wasted 2 hours of my life trying to get this resolved without involving UPS

then again, I'm getting a "new" phone for free, so I shouldn't be complaining...but still...