Sprint Corporate calls me about my FFC Complaint...

[boredandtattooed]

<update>

what an efffffffin joke! This guy knew nothing and was hardly prepared to battle someone with our backrounds.. Basically all he kept saying was this was Sprints Policy(in ref to smart phone fee) and that they're moving forward on it... well geez tell me something i dont know since the fee has been in effect for some time now lol

I asked him to tell me what the extra $10 was for.. plain and simple.. i reminded him that i have 5 smart phones, none of which pay the extra $10 fee, and my internet is already unlimited on these devices... all he could do was revert back to the statement "this is Sprints Policy and we're moving forward"... i asked several times to "get a direct answer" on "what the fee is technically for", his reply everytime -"i already told you that Sir, your just refusing the info"..

I laughed at this guy through every statement he made.. at the end he asked if i had any more concerns he could address.. i responded with, "why on earth would i raise any concerns with you, when your not doing anything about customer concerns anyways" ... he said, well have a nice day.. i said, "**ck you very much" .. end call..

I dont even know why this guy called.. he had no regard for my concern.. basically called me to say this is what sprints doing.. deal with it... ummmmm, ok... what have i been doing other than dealing with it... i told him he was lucky i forgot to turn on the call recorder or this would be on the web within minutes of us hanging up lol.. thats when he turned the convo and asked if i had anything else.. this guy was a chump..

so here.. score one for the consumer if you like..
Tyrone Handon
Executive Services Analyst
Executive & Regulatory Services
office : 201-964-8070
ERS: 866 727 0665
Fax: 888 765 1071
Tyrone.Handon@sprint.com

voice YOUR concerns if you have any..

<end update>



http://forum.ppcgeeks.com/carrier-di...ml#post2043345 this is where i said i filed a complaint with the FCC on the $10 4g/smart phone/premium data...

since then i recieved a thick as hell packet from FCC documenting my submission, and directions on how to follow up and find my claim, etc.. figured it was a futile attempt..

Today i get a call from Sprint's Executive & Regulatory Services Dept... I missed the call.. Man left a message identifying himself and his title with Sprint.. Said that he'd like to speak with me "personally" about my FFC Complaint... left a phone number for direct contact(even sent me an email too)...office hrs were till 4 and it was 330 by the time i called back.. no answer, left a message, and im sure ill get a call back tomorrow sometime..

I know its going to do virtual nothing giving this guy an earful about the "smart phone fee", but be damed sure - he's going to get an earful..

Ill update after the phone call...

P.S. im collecting data for my "Massacre of Sprint's Policy and Fees", so if theres anything you think should be said, leave it, and if i feel its important to the convo, ill certainly add it...

Remember, 1 voice = 10,000...



*name, #, and case ID for sprint have been removed

transcription of the VoiceMail:
Hi, good afternoon. This message is for Mr. . My name is (removed), I'm calling on behalf of Sprint Nextel) Executive office. The reason why I'm calling today is in regards to your FCC complaint where you disputing the $10 smart phone fee that's been added on on the phones. I would definitely need to speak with you in detail. Can you please contact me directly at (removed). Once again, (removed). Please be advice I'm using in the office Monday to Friday 8 a.m. to 4 p.m. Eastern Standard Time. Thank you

[Karl]

Update?

Sent From My Rooted Evo Using Tapatalk

[Mojary]

ah yes...the good old corporate answer when a policy is questioned.

[jabu]

Sprint's business plan, "Bend 'em over!"

[Dr.8820]

Wirelessly posted (WP7 Beta Tester: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

bored, i'll gladly join this fight! i'll be calling monday morning.

[boredandtattooed]

funny, got a letter in the mail from this same guy.. same bullshit yadda yadda yadda..

[quick99si]

It seems that you are seeking answers and logic from someone who isn't necessarily obligated to provide either. If you feel that you are in fact to entitled to an explanation, you should also understand that "Sprint" feels that they answered your concerns in full. I suggest you rethink your strategy and drop the attitude/language when dealing with these guys.

[guitardoc64]

I got a call too yesterday. I was told that the fee was to "offset the cost of the network use of smartphones" (Huh?) I told them I understood that if I was adding a line, or renewing a contract but I did not see where it applies to a simple esn swap. I was told what I already knew "If a smartphone is activated it will incur the fee". "Even if I swap to one of my old phones?" "yes". "So an esn swap will start a new contract?" I was told that it would not be a contract renewal to do an esn swap. I told them that according to LA State law, that in that case the $10 fee was a fundamental change to the terms of an agreement according to the amount of payment for the service and invalidated the contract. I was told that Sprint "reserves the right to change the prices" I asked if they were going to send me a new contract to sign if I did an esn swap? No sir. I told them that I am a Windows Mobile and Android developer, and that the fact that I cannot switch phones without incurring the fee was a big inconvinence and that I had to tell several developers that I had worked with that I could no longer help them. I got apologies and "there is nothing I can do about the policy". I also asked them about the changes to the Premier customer rewards and told them that I was promised annual upgrades, and they took them away before I could even make use of it. The response was that the rewards program was a promotion and was subject to change at any time. I told them that was a poor way to say thanks to a 7 year 3 line customer. I ended the conversation with the request that someone who could do something better call me soon, as I have had a lawyer looking into the matter for possible legal action. I was told that someone would contact me in the near future.
I'll update when I have more.

[austin420]

on april first i logged on to sprint.com and happened to check my upgrade status. it was eligible on august 1st 2011 for a full upgrade before but now it says june 1st 2012. i had a rep tell me back in february that the change was for new customers only and that i would get my last yearly upgrade this year. i asked for a transcript of this conversation. i emailed dan@sprint.com and cc'd it to another supervisor at sprint to complain about the premiere upgrade changes and that i was misinformed. they went ahead and and moved my upgrade to now. my account now says im eligble now for a full upgrade on my main line as of april 2011. i was polite, friendly, but still firm with my point that the rep was misinformed and in turn misinformed me, and that their lack of orginization and proper training was at fault. ive always found that if your just not a **** to them, 99 percent of the time, you will be treated welll and sprint would go out of the way for you. i wouldnt call them bitching about the 10 dollar fee on behalf of the entire community. i would talk to them about your own account on your own behalf. ive personally already had my fee waived for 24 months on one line. i got that done back in november..

[MrObvious]

Wow. I'm glad I'm not with Sprint.