Unauthorized Plan Change?

[mrhankey184]

Guys, I am a bit frustrated and I am looking for a helping hand/tips on what to do next.

I called in to Sprint several days ago looking at upgrading my phone from the HTC Touch Pro 2 to the Sprint EVO 4G. I wasn't eligible to upgrade for a couple of months, but the lady said since I have been a customer since 2001 she could push it through, but it would take several days for it to show up on the sprintrebates.com site.

I called back in later to check the status and my eligibility had been reset, but come to find out they switched my $20 3000 Minute Free and Clear plan to a $69.99 450 minute plan without my authorization.

The Account Manager in Retention said there is nothing Sprint can do.

Someone literally changed my plan and Sprint is giving me the middle finger.

What can be done?