Sprint premiere accounts and main phone lines!!!

[KrazyKevin76]

I've been a loyal sprint customer for around 15 years now. My wife's line was added a few years later, and then my daughters lines was added say 5 years ago. We've really had no issues at all with them. We've gotten many good deals and discounts. So, I am wanting to try out the EVO, nothing against the trusty TP2, but just time for a change. Like many of you I got my TP2 in September of last year. Since I'm a premiere member, my renewal is September of this year. I've seen a few people on the forum say they have called in and sprint has upped there renewal dates a few months so they could get the EVO for 199. So I thought I would give it a shot.

When I asked the rep my renewal date she quoted me September of '11. I said whoa, I'm on the premiere plan shouldn't it be '10? She looked and said, no your daughters phone will be ready for upgrade in a 6 months. She told me my daughters phone was the main phone on the account and she gets the 1 year upgrade. I said nah, it's mine, I've had it for 15 years. She politely let me know that as they add lines, the newest line becomes the main line, its how the system does it. Thats all fine and good until this comes up.

The kicker is this, she actually told me they could move up the upgrade date a few months on one line. But, she was going to have to change my phone to the main line. That takes a full billing cycle (july 2nd). Then once my line is the main line, it takes another 3 months before I can use the premiere discount. So that puts it in October. Maybe I should have checked all this sooner, but I don't understand their thought process. It's very aggrevating. Maybe a rep today will understand. What do you guys think?

[Mojary]

so each time you add a new line, that new line becomes the primary line? that just doesn't make sense. how can your phone/line, which is the primary owner of the account be bumped off?

im an Premiere customer and had just added a SERO line on my account this week. better make a call over to sprint to make sure they didn't change the primary line on the account.

[DaveTN]

Yeah, it seems as if Sprint changes the "main line" to whatever phone was upgraded last. I've been a Sprint customer for about the same amount of time as you and it seems as if my main line always changes to whatever was upgraded last.

david

[fishingmedic]

Originally Posted by KrazyKevin76

I've been a loyal sprint customer for around 15 years now. My wife's line was added a few years later, and then my daughters lines was added say 5 years ago. We've really had no issues at all with them. We've gotten many good deals and discounts. So, I am wanting to try out the EVO, nothing against the trusty TP2, but just time for a change. Like many of you I got my TP2 in September of last year. Since I'm a premiere member, my renewal is September of this year. I've seen a few people on the forum say they have called in and sprint has upped there renewal dates a few months so they could get the EVO for 199. So I thought I would give it a shot.

When I asked the rep my renewal date she quoted me September of '11. I said whoa, I'm on the premiere plan shouldn't it be '10? She looked and said, no your daughters phone will be ready for upgrade in a 6 months. She told me my daughters phone was the main phone on the account and she gets the 1 year upgrade. I said nah, it's mine, I've had it for 15 years. She politely let me know that as they add lines, the newest line becomes the main line, its how the system does it. Thats all fine and good until this comes up.

The kicker is this, she actually told me they could move up the upgrade date a few months on one line. But, she was going to have to change my phone to the main line. That takes a full billing cycle (july 2nd). Then once my line is the main line, it takes another 3 months before I can use the premiere discount. So that puts it in October. Maybe I should have checked all this sooner, but I don't understand their thought process. It's very aggrevating. Maybe a rep today will understand. What do you guys think?

Originally Posted by DaveTN

Yeah, it seems as if Sprint changes the "main line" to whatever phone was upgraded last. I've been a Sprint customer for about the same amount of time as you and it seems as if my main line always changes to whatever was upgraded last.

david

I'm on a family share plan and have added 3 other lines on 3 separate occasions and the original number on the account (my wifes), is still the premier number. But I'm glad to hear they will change that, I need to call to have them switch from my wifes number to mine so I can upgrade yearly, and even though it may be October when I could upgrade, that's still 11 months earlier than my upgrade would be, since I got my TP2 in Sept '09. And maybe different phones will be out or upcoming at that time. Either way, I've still got an asskicking TP2 to use until I can upgrade.

[Compusmurf]

I added a line and mine didn't change....


To add to this, I just called *2 to confirm as this would totally pi$$ me off if they did and I just didn't notice.

Nope, still my primary. But I do thank you for making me check to be sure!!!!

[dalastone]

wow that is weird! i been with them for 12 years, never had them "switch" my primary when upgrading. i only have 2 lines though.

[Wesley762]

I have learned over the years while working for large corp. companies that if it makes since to you they are pretty much going to do the complete opposite. sorry to hear about the problems.

This should have probably gone in the Carrier discussion.

[frittob]

Try calling again ... i believe they can reduce the date by 3 months without any approval ... anything more just requires an approval

[aarif1]

I'll echo that on my family plan, the original number is the main line with premiere status.

[orangekid]

Moved to carrier discussion