Verizon lemon policy

jpc0480 · #1 (**permalink**) 05-03-2010, 05:59 PM

Does Verizon have a lemon policy? If so is there any documentation on their website where I can confirm this?

I have an Omnia that they have replaced 4 times and I'm getting frustrated. This is terrible...

I used to belong to Alltel and they had the lemon policy, so didn't know if Verizon also had the same policy??

slidebabyslide · #2 (**permalink**) 05-04-2010, 03:34 AM

I was actually going to ask the same question im on my 3rd TP2. I need this info as well. P.S do not get omnia 2. I tried it and not goo

**cornelious2** · #3 (**permalink**) 05-04-2010, 06:48 AM

at least as of 2.5 years ago they did, after 3 exchanges the 4th is eligible for an advanced exchange but it does use up your upgrade from what I remember.

**drewcam888** · #4 (**permalink**) 05-05-2010, 01:56 PM

If you have more than 3 exchanges all within of 90 days they will give you a different device.

aaronvlee · #5 (**permalink**) 05-10-2010, 01:59 PM

I hate to say it...that policy got removed effective 1/18/2010.

jpc0480 · #6 (**permalink**) 06-23-2010, 10:08 AM

Yep it is true the policy was removed...

The first rep I talked to though was rude as hell, so I called back got another rep and he is sending me an Incredible for $100!

Cannot wait! Supposed to ship by 7/20... Just have one more month with this POS Omnia. Can't wait to get another HTC. Miss my TP...

Very happy with that one! Considering I haven't paid for a phone in 5 years!

AndroidTroll · #7 (**permalink**) 06-24-2010, 10:35 PM

I hate vzn with all my soul. Rude sobs. They nickle n dime you to death and never give you credit even thou its their fault. I hear they come to your funeral and rob your casket at night too.