PPCGeeks - Upgrading from $30 SERO to Evo 4g...Best Plan?

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Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

Quote:

Originally Posted by kidFromBigD (Post 1728450)

That said, the best way to get a good deal from Sprint is to play hardball.

What does that mean? ....blah blah blah

Playing Hardball does NOT work with sero or eprp. Go ahead, I dare you to verify me on this right now. Call sprint or dial what is it, #2? Click cancel your account. When transferred say you would like to speak to a retentions specialist. (I did this when i was going to break my contract to switch to the iphone)

Tell the specialist that you heard there was a way for them to keep track of "
target customers" and that they offered good deals to those people to keep them on if they want to port out. Say you're thinking you want to leave, and want to know what they offer you.

If you're on eprp then you are at the bottom of the totem pole. If you've EVER made late payment in the last 12 months then you are the bottom rung. They are no BS smart, cultured, well informed people in the retentions department (ha, i bet they'd love to hear me say that) and I love speaking with them. They will tell you straight up if they give a damn about keeping you or not.

Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

Whoops this was supposed to be a combined post.

Quote:

Originally Posted by akayareal (Post 1729930)

Correct me if im wrong, but its my understanding that you can only get the new sero plans if your starting a brand new line and not just switching plans. So if that is true then any discounts you had on the old line would be useless.

Yep this is incorrect. Don't go into a sprint store, they will tell you they can't help you. Call in to customer service. If they say they can't help you, call back. This isn't a game of "who" will help you, it's who knows the system better. The ones that know the system WILL upgrade you. They WANT you off sero and on to a more expensive plan.

When I wanted the htc hero from best buy the system only showed me eligible for normal prices 69.99 450 minute everything plus data plan. Best buy couldn't help me. Sprint store couldn't help me. Called in and a rep couldn't help me. Called back and she was like, "Uh, OF COURSE I can get you off sero and put you on a higher cost plan. Here's the 59.99 plan w/ 450 minutes! Oh btw, that's only landlines, now calls to all cells are 100% free, technically it's better than SERO, ya dig?" I'm like F.Yeah i dig!

Went to best buy. They have two ways to log in. They couldn't on one. THey did on the other bam, turns the monitor to me to show the Employee referral plus data plan at 59.99 w/500 min. Just like the first link below. (google for email address if you need it.)

http://www.google.com/search?sourcei...us+plan+sprint

Quote:

Originally Posted by p-slim (Post 1730020)

You're correct he isn't going to be eligible for that. I was just explaining how it works. When he tried to get it the 1st time, he should already realize he's not going to get it now.

Hi Ms. Information, Nice to meet you! ;)

People applied corporate and student discounts to sero. I don't know why you think that they didn't. Just cause one rep said they can't is bologna. Request your corp discount online, through chat, log the whole convo. If it doesn't work, don't get hostile. Close and try again. This one IS dependent on the rep you get cause some just don't like to stack discounts. You are NOT a target customer. [quick edit: sources include my current student discount on eprp referral plan and my friends corp discount with the Tennessean Newspaper]

Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

Quote:

Originally Posted by willpower101 (Post 1732237)

Whoops this was supposed to be a combined post.
Yep this is incorrect. Don't go into a sprint store, they will tell you they can't help you. Call in to customer service. If they say they can't help you, call back. This isn't a game of "who" will help you, it's who knows the system better. The ones that know the system WILL upgrade you. They WANT you off sero and on to a more expensive plan.

When I wanted the htc hero from best buy the system only showed me eligible for normal prices 69.99 450 minute everything plus data plan. Best buy couldn't help me. Sprint store couldn't help me. Called in and a rep couldn't help me. Called back and she was like, "Uh, OF COURSE I can get you off sero and put you on a higher cost plan. Here's the 59.99 plan w/ 450 minutes! Oh btw, that's only landlines, now calls to all cells are 100% free, technically it's better than SERO, ya dig?" I'm like F.Yeah i dig!

Went to best buy. They have two ways to log in. They couldn't on one. THey did on the other bam, turns the monitor to me to show the Employee referral plus data plan at 59.99 w/500 min. Just like the first link below. (google for email address if you need it.)

http://www.google.com/search?sourcei...us+plan+sprint

Hi Ms. Information, Nice to meet you! ;)

People applied corporate and student discounts to sero. I don't know why you think that they didn't. Just cause one rep said they can't is bologna. Request your corp discount online, through chat, log the whole convo. If it doesn't work, don't get hostile. Close and try again. This one IS dependent on the rep you get cause some just don't like to stack discounts. You are NOT a target customer. [quick edit: sources include my current student discount on eprp referral plan and my friends corp discount with the Tennessean Newspaper]

If you ask one Rep and they say no, that technically means you're not eligible. If you want to add your corporate discount can a sprint Rep tell you no? If they tell you no that means no, if they're wrong ask for a manger. You're telling someone to be a pest, and this is why sprint gets a bad name.

Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

You ARE eligible for it. There's no dispute. Ask for a manager then. They just don't like to get you below xx amount of dollars (I can't remember what it is now, i think recently they upped it to 70) and are "discouraged" from applying corporate discounts.

When I worked at best buy cust service we were "discouraged" from giving money back on returns, ok. It's store policy to return yeah sure. But KEEP THE MONEY IN THE STORE, the managers would say. Like a mantra. Offer exchanges, offer store credit, there was a whole freaking flow chart on what to do if people wanted their money back, the LAST thing on the chart was to give their money back. We could even do exchanges outside of the xx day return for that particular category of item. But we were even more strict. However the customer is COMPLETELY entitled to that money back even if rep tells them, uh sorry, we usually don't do that. Get another rep, call a manager, anything you need to do. If a company offers something to everyone in their policy, then they have to uphold that until they change their policy, however they don't have to make it easy...

Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

as i pointed out above, it's not like this is some game. They keep track of this stuff. They are well trained. They have procedures they follow. The only reason people feel like playing hardball works is because HR has done a damn good job to make sure that you feel that way once you jump through all the required hoops to get something done. People generally do not understand this nor have any concept (or awareness for that matter) of the field of corporate psychology.

Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

Thanks for the info, I will remember this.

Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

Quote:

Originally Posted by akayareal (Post 1727917)

Well if you dont want to go the family plan route, than your best bet would be the $69.99 450 min plan. Although the $59.99 500 min plan seems to offer more for less, it really doesnt. From what I understand, you cant really add on discounts to this plan.

Now with the $69.99 plan, you can add a corp discount (your best is 27%) and also add a 10/24 credit which deducts $10 off your bill a month for 24 months.

If you have switched your plan in Feb, you would have been able to get the 20/24 deal. I was lucky to catch it 2 days after they stopped offering it.

Can you get the 27% discount on the new sero plans? I am currently on the old $30 sero plan, but I too want the new Evo when it comes out!

Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

Quote:

Originally Posted by chilwill2000 (Post 1736292)

Can you get the 27% discount on the new sero plans? I am currently on the old $30 sero plan, but I too want the new Evo when it comes out!

I dont have the new or old sero plan so i dont know. When i switch, i plan on going with the 450 min plan.

Im really hoping that Sprint may release newer better plans some time this summer.

Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

Quote:

Originally Posted by akayareal (Post 1737760)

I dont have the new or old sero plan so i dont know. When i switch, i plan on going with the 450 min plan.

Im really hoping that Sprint may release newer better plans some time this summer.

whats better that that plan and/or who can beat it?

CW

Re: Upgrading from $30 SERO to Evo 4g...Best Plan?

Quote:

Originally Posted by akayareal (Post 1727917)

Can you PM me the info for the 27% discount and can you also explain 10/24 & 20/24? Thanks