Quote:
Originally Posted by bds120
So as many of you know, we are now getting super screwed on the new deductible cost for our Touch Pro's. We are considered Tier 2 and the cost of replacement is NOW $100.
I honestly feel we need to fight this because its ridiculous the way you pay $7 per month and then still get raped on the deductible.
I have been with Sprint for almost 10 years now and I think I have used the replacement like 4 times.
If it wasn't for me having the SERO plan that only cost me $37 a month with that already including insurance, I would be hot as FIRE right now.
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I too was upset to hear that without warning my $50 deductible was now $100 and there was nothing I could do about it. After all they sent out a letter and we all know that the USPS is flawless. I mean it's iron clad. You are able to change the terms of contract at any time if you send out a letter. Didn't you know?
But....I had a new phone in my hands less than 24 hours after making my claim, they billed my Sprint account which was convenient and Sprint agreed to a $50 credit for the inconvenience. Overall I feel like I was treated with respect and was given great service.