[Reddog80p]

Keep calling back. You'll get someone who will be able to do it. I went through the same thing only I do not have a landline, they thought perhaps the fact that I was on the phone talkiing to them was the reason it would not work. The tech said he would bypass the problem but insisted that I call back as soon as I got to a landline. That was like a month and a half ago I never called back and have not had any problems since.