If you want to get heard by Verizon, filing a complaint with FTC, unfortunately, may be the only recourse to getVerizon's attention. File a complaint with SEC, it literilly takes 5 minutes to do and will definitely have a greater impact than complaining on any forum.
Here is the link:
https://www.ftccomplaintassistant.gov/
What Verizon is practicing is completely against fair trade practices. Whilst Samsung advertizes the i910 on their websit as having GPS, Verizon decided to lock it or operate it only their software. We the consumer paid for the phone as it was being sold by Samsung. If the GPS was not going to be available on i910 then Samsung could have simply omitted it just like they did for the video conferencing camera on their i900 product but they did not.
So legally we the consumer paid for the GPS but cannot use it unless we purchase the VZnavigator.
I am also throwing down this gauntlet to any budding lawyers who may be intrested in filing a class action lawsuit on behalf of the consumers.
Update: I posted this same message on the Verizon site and it was taken down within 10 minutes after I had received a very discouraging response from a user that this was a waste of time; seems more like I hit a sore nerve!
I am going to post this on other websites but any user here is more than welcome to cut and paste on other forums in the of hope mobilizing the Omina i910 users to achieve critical mass.