[slepewoker]

I don't know quite what the technical name is, but it is the process where you type into the keyboard ##(series of numbers)# that enables you to access the inner workings of the phone. I used to be able to do this on the Samsung A920 & M520 since they have actual keyboards. However, I am having trouble doing so on the Touch. I have been having some technical problems and contacted Sprint. Their only solution was to perform an IOTA, which craps out with an error number 1012. They then want to perform the process above but with no luck since it does not seem to work on a keyboardless phone. Am I missing something? Any help is appreciated. Thanks.