[Qwest300]

Hoss

Thanks for you input. I tried the steps you listed but there weren't any tones or events that matched the problem. When the problem occurred, the phone was in my holster. Before I placed the phone in my holster I had locked it on the today screen so nothing gets accidentally pressed. Later on in the day I hear the "phone off" tone thinking the phone turned off via wireless manager. I unlock the phone and instead of taking me to the today screen where I locked it, the phone takes me to the wireless manager screen. The phone is still on with an indication below reading out broadband access in the "phone" option. I wanted to troubleshoot the issue myself so I manually turned off the phone via wireless manager and the same "phone off" tone goes off and the phone turns off. But I can't reproduce the issue. I wanted to re-word the problem to be more specific.