[xPosTech]

Originally Posted by blazingwolf

Are you holding the send and end buttons after you release the soft reset button? I have run in to this a couple of times with my phone and I make sure that I push the end and send keys before doing the reset and then holding it after I release the reset button.

I have performed many hard resets on my original phone. Not to be ungrateful, but yes, I know the procedure. My original post stated as much.

I don't want to accept an FRU that won't do a Hard Reset. If an app or screen lock ever hangs, I'll have no way to get to the S/W HR screen. Flashing could work, I guess, but . . .

Strange, but when on the original trouble call with Tech Support, the tech was working on the identical problem with her phone.

Originally Posted by almost.infamous

yeah what blazingwolf said

What I said.

Thanks for the responses. Maybe someone, somewhere will come up with an answer.

Anyone else?