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It sounds to me like he has it set to something other than hybrid. I don't have my 6700 in front of me now, but there's a setting in phone options to keep the radio on 1X, HDR, or Hybrid. If it's set to HDR (aka EVDO) the phone will never drop out of data-only mode, meaning all your calls will go to voicemail. It happened to me once and drove me nuts until I finally figured it out.
-TM
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