Re: help answering my question on return.
You're limited to one exchange if your actually exchanging it for another model because you didn't like the first model you got.
Now, if you received a defective phone, then they must exchange it for you as many times as they need to (until they give you a GOOD working phone) with a new one as long as it is within the first 30 days. Ask to speak to a manager if they give you grief.
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