ppcnewb:
Do this first, as it can take some time to go thru:
1. go to sprint.com and login to your account.
2. click on 'settings & preference'
3. next to 'power vision username' click modify. assign yourself a NEW username.
4. next to 'power vision password' click modify. assign yourself a NEW password.
Wait a few hours...
now let me explain how PCS vision works in a nutshell. Our devices communicate via mobile ip, and are capable of several mobile ip profiles. Sprint uses the first profile (profile 0) as a static, default profile used for obtaining OTA settings, which are then written to the second profile (profile 1). For reference, the NAI for the default profile is
MDN@hcm.sprintpcs.com and the AAA secret is some encrypted string set by sprint. When profile 1 exists, it SHOULD be used, and should be your vision username as NAI and vision pass as AAA secret. Sometimes vision fails when the phone is set to use profile 0 still. Sometimes profile 0 is messed up and it cant build profile 1. Generally, if the default profile (0) becomes corrupted or messed up, you need to reflash the phone to correct it. Being a brand new device I am assuming that this is not the issue.
So, we want your device to connect (dial #777) and initiate IOTA using the default MIP profile, in order to build profile 1 with your information. Lets make sure #777 is setup correctly to get us the initial connection:
1. Start, settings, Connections tab, Connections
2. Under Sprint click 'Manage existing connections'
3. Tick the button next to 'Sprint PCS' and click Edit
4. Name of the connection reads 'Sprint PCS'. Click next.
5. Number to dial reads '#777'. Click next.
6. Username, password, domain are all blank. Click finish.
(as another user stated in this thread, you may try 'spcs' as username and the rest blank as well)
Now we know you have a good NAI and pass and a good connection setting, lets try let it rebuild your MIP profile (profile1):
Start, settings, Phone, Services tab, highlight 'internet' click 'get settings', click Start
This will HOPEFULLY fix your PCS vision. If not, we can try to set your MIP user/pass manually:
1. Dial ##778# on your mogul
2. Click on 'Edit'
3. Input MSL
4. Left softkey 'view info' - down to 'M.IP Settings'
5. Verify Mobile IP settings:
number of profiles: 2
active user profile: 1
MIP_MODE: mobile IP only
MIP registration retries: 1
MIP registration retry timeout: 2000ms
mobile node-ha authentication: disable
send a registration request: enable
dormant handoff optimization: disable
6. Left softkey 'view info' - down to M.IP Customer Profile1
NAI should be your NEW vision username
AAA shared secret should be your NEW vision password
At this point I would reboot the device and attempt to use data again.
If you want to message me on AIM this evening (dcd1182) I will try to walk you thru this.
Also I should note, it is possible to lock out your MIP account with SPCS. Do not retry IOTA too frequently. I am not 100% sure how it all works, but if you just had vision added to your plan at the time you bought the phone, it may have not been active yet when you tried IOTA. Really, I am thinking that once you go to sprint.com and set yourself a new (make sure you actually change it) username and password, IOTA will write it to profile 1 and your data will start working.