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Originally Posted by DiamynzNPearlz
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No unfortunately I have not. I had a little luck this morning because I finally found the term that CS will recognize: "Advanced Phone Exchange" I sent eCare my order number and this is what they said
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Originally Posted by eCare
Dear XXXX XXXXXXXX,
Thank you for contacting Sprint regarding the status of the order.
The Advanced Phone Exchange order is an order placed through our
technical support. It is not possible to be tracked in eCare.
Therefore, I have forwarded the request to our technical department.
Please be assured that one of our representatives will get back to you.
Thank you again for contacting Sprint. We appreciate your business.
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Hopefully I'll hear something from the tech dept soon...