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Originally Posted by jupiter
u saying they couldnt forward it to that number, but they could another number?
everyone having the same number to forward to is easy: by using the caller ID concept
You have to list your phone number and the lines that you are forwarding. They use caller Id to route it to your mailbox
Technically, with stock sprint voicemail, everytime somebody calls you and you dont have, the call gets forwarded(to your sprint voicemail) and they dont charge u. You're just changing that number that its forwarding too
I dont understand why a rep would say he cant forward the number, because obviously they can (they did)
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Well actually he can forward it, I got scared when he said I was going to be charged for forwarding calls though. I'm calling again, I guess I confused the rep when I said that I wanted to change the voicemail #, and he confused me when he said that he could only forward the voicemail # to the 813 #...
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just a quick heads up for everyone... I really enjoy this service, have used since dec 8 successfully following the instructions with enabling conditional call forwarding etc...Well long story short i have a 63 dollar charge (that i'm disputing) for call forwarding. I asked to be escalated to retentions because i was assured by tech teir 2 that I would NOT be charged extra for the service. Retentions credited me the 63 dollars back (only because she said i was given bad "information" but said (paraphrasing) Sprint is no longer respondsible for call forwarding fees and that call forwarding OF ANY KIND incurs a 20 cents per minute and 20 cent minimum charge per call...and then asked if i agreed and understood. I argued (for about an hour) quoting the call forwarding rules posted on their site. I argued some more. I lost. They reverted to sprint vm. This sucks. Check your bill.
btw have sprint simply everything 99 with tep on two lines (their most expensive plans I'm aware of) they didn't care .
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Thanks for the heads up, I was about to try this and I've had so many issues with them and currently have one ($270+ travel minutes), that I would hate to start another one. Anyway I dunno if they use to give the same warning but the warning he gave me can be used against me in the future if I was to argue about forwarding fees. I'd like to know if anyone who hadn't been charged has started to get charged as well... I'm guessing the 63 dollar charge is pretty recent, going from what you stated before...