Quote:
Originally Posted by syrguy1969
Call Customer Service and let them have it!! I would use every trick in the book...you ARE the customer after all!!! Threaten to leave VZW, return the Omnia for another device (if your still under the 30 day trial), or even to do an insurance exchange (you lose $50 in the deak that way though).
Another alternative is to threaten to call Samsung directly....there is supposed to be a year warrenty from them...isn't there? I don't think VZW would want people calling them (Samsung CS) over their own CS dept. (doesn't look good)!!!!
|
The store techs - although nice compared to the store manager (they are independent contractors) did not know what the issue was. They saw it, but simply had no suggestions.
The Verizon "help" line was even worse. They know very little about the phone or its camera and are woefully inadequate dealing with in-depth technical issues.
Thus far the only option presented to me was to swap the phone for another Omnia - by paying $35. But based upon what I am seeing of the phones in the store, that would not be improve the situation. There a problem with those phones as well.
I was going to call Samsung but could find no support phone number listed on the website - only an Email submission form which I did fill out including picture attachments of the problem.
I also wrote a lengthy review of the phone on the Samsung website and included pictures there as well.
It would be very helpful if others tried to duplicate what I am seeing. If it is a problem with ALL Omnias, I have one hell of a lot more say in what they ultimately do for me (replace the CCD) than if I am a lone wolf they write off as a whiney customer.
--------------------
Try this:
1) Find something that is bright white - preferably a bit shiny - a sink, refrigerator, a wall etc..
2) Shine a light on it. Try an incandescent light or a florescent or natural light. The color varied a bit with those different sources but never disappeared when I tried them.
3) When you bring up your camera it should go to default settings. Nonetheless, the vast majority won't matter much - except perhaps for Saturation which can make the pic go from black and white to super duper pink. Just leave all at the "0" settings.
4) Go into "White Balance" settings in the tools menu and select various settings including tungsten, florescent etc.. and then
5) Point the camera directly at the white surface from 1-3 feet away and see what you get.
- Chris