Quote:
Originally Posted by Unplugged
I purchased my Diamond from celldep0t on eBay several weeks ago. (I put my question on this forum last week, but it was removed to "Off topic." Go figure.) Since reading these posts, I called the Sprint Fraud department and told my story. They weren't interested. They explained that the only fraud they wanted to hear about was customers getting charged for insurance claims, etc. They had no interest what was going on with eBay, and would not investigate further.
I asked about what might happen with my phone and she said that once the phone was registered with Sprint, it should not be removed. But she couldn't guarantee it when I asked. She did admit that the transaction sounded fishy. But sorry, the Fraud Department doesn't handle this type of situation.
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This is exactly what I am talking about. Sprint fraud department seems like a bunch of uneducated or misinformed indivuduals. They do not want to hear about Ebay or Paypal. They will talk to you about your phone bill and will barely listen at all. These employees are paid to argue with you over charges on your bill that they do not want to remove like text messaging that you never used but they say "yes sir its on your bill." I was out of the country once and turned my Sprint phone off for over a month. They hit me with over $1000 bill for text (which I always had text plan anyway). They told me I had to pay while they investigated. I wised up and asked them to give me 1 number I text to during that month or provide me with 1 number I called while I had the unit turned off and was in another country. They could not even find any. I asked them how much data was transfered from my phone and they admitted none. This took me 2 weeks of calling the fraud department 5 days a week (they are closed Sundays).
Sprint rather pays someone $12 an hour to try to force you to pay $1000 phone bill.
BTW after I got a credit & they added back my text plan I received another $1000 phone bill for the same thing the very following month. It was another week of calls and speaking with Indians to get a damn resolution.
SO MUCH FOR A FRAUD DEPARTMENT.