Quote:
Originally Posted by Neon01
Hi all, yesterday I accidentally dropped my Sprint Touch in my sink when I was washing some dishes and it doesn't seem to be working. I do have the total equipment protection plan through Sprint, so a replacement should be covered, I think? It doesn't look like Sprint sells the Touch anymore though (on the website), is there a chance they will upgrade me to the Diamond or Touch Pro? I have a SERO plan too, if they upgrade me, I can keep my plan, right? Any advice? I don't want to lose my SERO plan.
Thanks
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You have water damage so you need to go to
www.phoneclaim.com or call Asurion @ 1-800-584-3666 .. They will charge you $50 for replacing your Touch and they will send you a replacement Touch .. They have refurbs so you are not going to get a Brand New Touch. Even though Sprint doesnt have it on their site they still have them to order through Asurion. They still older phones in stock also. If you have Sero you have Sero they will not make yo change plans. PERIOD haha
Quote:
Originally Posted by hooover
Usually if your are pretty demanding about keeping your plan regardless if they say they can't then Sprint lets you keep it anyway...As for your phone water damage is not covered by Insurance given thru almost any company but you can search on hear and try to find cures for water damage, though there are not many...If they do well there is probably more replacements out there still for the touch then any other...
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You dont have to be demanding to keep your plan. If you change your phone whether through upgrading with a 2 year contract, insurance replacement, or just doing an ESN swap then you dont have to change your plan at all. Also the OP says that he has TEP .. Sprint's 3rd party insurance company is prolly one of the FEW companies that lets you get your phone replaced if it has water damage.
Quote:
Originally Posted by mikejones13
Well, I heard there are 2 different types of Insurance through Sprint. The first is $4 I believe and it only covers theft and dropping the phone. And the other is the $7 TEP which covers everything including water damage. I don't know if the prices have changes as I have a grandfathered Sero plan with the TEP for $5 but I remember discussing this on another forum. I believe if you want the Diamond or Pro then you will have to buy the phone. Try Account Services they may get a deal for you. I went from a Treo 755p to the touch and I didn't have to change anything on my plan. I hope this helps a little......
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You're wrong my friend, TEP is $7 per month which is Total Equipment Protection which covers Lost, Stolen, and Damaged Beyond Repaired phones.
The other option is ESRP which is $4 per month which is Equipment Service and Repair Program which covers Coverage against mechanical or electrical problems, routine maintenance or failure from normal use.
Quote:
Originally Posted by ilestdevil
Yes they do have the htc touch. If you call the insurance company that is insuring your sprint touch which would be Asurion and file your claim they will charge a $50 deductible and send you a brand new htc touch. Only way to get the diamond or touch pro is to actually buy it at full price.
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Awesome post but they will give the OP a refurbed Touch
Quote:
Originally Posted by Neon01
Ah, ok thanks. That's a shame, but at least I don't have to buy a new phone! I don't suppose they usually let people pay the difference for the upgrade?
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No, they will not let you pay for the difference for that "upgrade" which you speak about.
If you want to upgrade the legit way then go into a corporate store, radio shack, best buy and sign a 2 year contract and buy the phone for the discounted pricing.