I would call back again, probably got a moron.
What I usually do is dial *611, when the computer voice starts I say "cancel service" and I'm on the phone with loyality asap. Explain to them with this phone you cannot answer the dam thing quick enough before it goes to VM. The people I talked to knew about *94 and here is the link from telus on how to use it, if you have the proper VM package.
http://www2.telus.com/cgi-ebs/jsp/vi...582#vm_options