Quote:
Originally Posted by rihavens
Okay, so it all started when I get my 3 day old pro water damaged. I called asurion and told them I needed to file a claim, and was told it would take up to 2 weeks to get a phone. I filed the claim, and for S&G I went to the Best Buy and tried to return it. Well after they said they would I was later told they wouldn't (some of you may remember me posting about this.)
Regardless of me going through Best Buy is moral or not, lets say it didnt work (after I canceled the claim.) So I called Asurion back and told them to start a new claim, and somehow ended up with the Office of the CEO. Well they told me my first claim was not canceled and they would get me the phone faster. Wednsday last week I got a Diamond in the mail and I called them hopping mad (I had told them that the Diamond and the Pro have completely different sets of features from the start and I would not be taking it) and was told they where processing a reorder.
This past monday UPS comes and low and behold there is a cell phone for me... a diamond. Now I was told this claim for the diamond I got on Monday was processed 3 days after when I called in after getting rejected from BB. So it would seem that I have two claims going, as I now have 3 phones (broken Pro, and 2 Diamonds) and I have two reorders. I call asurion and they insisted they needed to process a reorder on the 18th. Today I called to tell them they where beyond the 7-10 days they told me it would take and I want to know what they are doing about it. The lady at the office of the CEO told me they had only processed the reorder on the 18th and it will be another 2 weeks. And here is the interesting part... the lady told me there was only ONE order and they had only shipped ONE phone and basically told me I was lying.
So I am left to wonder A.) How long before they send me a pro, and B.) How hard should I fight them to convince them I have 2 phones here?
|
Sounds like a mess. Good luck getting that strait with them. Not sure what to tell you on the 2 phone deal. I'd just be honest with them and hold on to the phone and don't sell it or anything. Could take a while for them to get things strait, and you won't want to pay for an extra phone. But hey, it does seem crazy to fight with someone to take back such an expensive phone??