Quote:
Originally Posted by jasperppc
Thanks for the clarification Andrew, but you're missing the problem: Sprint reps are telling customers "network outage" or "backlog" even when it isn't true. In my case, I was told to blame a network outage, but I was able to swap to a new phone, and get Internet instantly! (I did a ##RTN# reset to no avail, right before I swapped it for a new phone).
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Ok, if you would have read what i said, I said Sprint was having 'hit and miss' problems with OMA Devices. And that was true.
A ##rtn# does not change the Active Profile Value. That would have nothing to do with the internet not working. A ##3282# (make sure AP is 1) menu restore. Then Update Profile in Settings>System Tab. Then web should be working.
Quote:
Originally Posted by jasperppc
Yes, they really are lying. These reps are probably giving the outage and backlog story because they don't know the real problem. Here's a thread filled with examples: http://www.sprintusers.com/forum/sho...d.php?t=176485. Page 2 has one particularly bad anecdote where one person is told that it was a network outage for 3 DAYS! People in that threads had a variety of root causes (including Active Profile), but they were told by a Sprint rep that it was an outage or backlog. |
How can you say that are lying, then follow that statement up with another one that says probably. Yes, there was issues for several days, in fact Sprint is still having 'hit and miss' issue with OMA to today.
And the reason I know all of this, and am so knowledgeable about this is, because since wed of last week Ive taken 60 calls aday for this same issue. Some were fixable and some where not, its about 60/40.
There is no way of knowing if OMA will be backlogged before Sprint Tech/Reps refresh an OMA device. Once refreshed, it has to clear through OMA. If it does not clear and someone else refreshed it then its backloged even further. Because it will wait till one clears then clear the rest.