Quote:
Originally Posted by Automaton
Retentions told me I could pay $500+ for a touch pro, or leave to verizon if i wanted to. They don't give a crap. This phone should be recalled to fix it's problems, but don't bug Sprint. Bug HTC. They are the manufacturer, and the only ones who can do anything to fix this.
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Odd... It's been said somewhere that retentions get a bonus of some sort when they can retain a customer whom threatens to cancel service. They've always acted like they had incentive whenever I called.
Although they can't always put you in a new phone or give you anything you want of course. There are factors to consider.
Usually it's just sprint people that say it's HTC's problem...
sure you don't work for sprint? lol j/k
Anyhow, if you bought the phone from a Sprint authorized person then you can get the TEP and if you happen to notice any problems then Sprint "Should" replace it.
Sprint apparently factors in about $200 of any phone's cost into the 2 year contract... (judging by the rebates for signing contract and "free" phones they give for contract)
Sprint also gets $168 over the 2 year contract for your "defective equipment protection, etc" under the umbrella of TEP.
So there they have just made $368 dollars... + however much you bought the phone from them.
I wonder how much the phones cost for Sprint at wholesale.
Interesting though, that when there is an issue they point to HTC...or what seems to border on insurance fraud, they point us to Asurion.
Looking at my bill:
Total Equipment Protection $3
insurance premium & $4 service/repair
Regardless of how they represent or misrepresent it, I think they can play their game however they want as long as people get what they pay for...and that to me, means getting a device that doesn't have defects unless those defects are listed in a disclaimer..or minimally reimbursed something if necessary.
Otherwise Sprint will become like a used-car lot, everything sold "as-is", and don't dare trust the salesman.