I did both of these and mine work. I'll see how long it works. I sent myself a pic from sprint's picmail site. I had Jucy's rom but went back to stock. I did the phone call first that toinejuan suggested and they told me that my plan included picmail so they couldn't remove anything. They did something where I had to remove the battery. At some point after that convo and the next day I started receiving links for pics (Progress from not receiving anything at all and only people receiving the pics I sent.). last night I did the ##786# reset Bigmoe88 suggested and my pics started coming though when I sent myself pics from sprint's site. I have to get a friend with another carrier to send me pics to see if I can receive them and if it holds up then I'm finally in love with the Diamond.
Thanks for the tips
IMO, Picturemail and texts are the most important features of any phone.
Stock Rom, Sprint Service, Sprint's updated cab installed after I knew that I could recieve pics.
No extra cabs installed at the time of picmail working (Will be installing some after I confirm I can recieve pics from other carriers)
Quote:
Originally Posted by toinejuan
I've already written a thread on exactly what you need to do to address the issue, did you use the search button? Whatever the case maybe, I am going to help you out. Follow these instructions exactly.
1) You need to either call Sprint, or if your online login into your sprint.com account and chat with one of the reps.
2) Ask them to DROP PICTUREMAIL off your account and do an IOTA. Then readd PICTUREMAIL back onto your account.
3)After this happens they will send you a test picture to your phone, DO NOT and I repeat DO NOT go into your picturemail tab and hit the send/receive in the menu selection
4)Get a confirmation they did the IOTA and re-added the picturemail to your account reboot your Diamond.
5)Your picturemail should now be working. If not just PM me and I will do what I can to help you out.
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Quote:
Originally Posted by bigmoe88
Backup the phone with sprite backup or spb mobile backup and do a hard reset as follows:
##786#
Menu >>> Reset
enter you msl/spc code
Restore backup, uncheck the box for email, and you'll be all set again. you will have to setup all your email account(s) again, but everything else will be back to normal
Also, a hard reset will NOT clear the internal storage. All you files will remain in tact.
i did this myself and it worked for me! hope this helps!  |