Quote:
Originally Posted by toinejuan
I've already written a thread on exactly what you need to do to address the issue, did you use the search button? Whatever the case maybe, I am going to help you out. Follow these instructions exactly.
1) You need to either call Sprint, or if your online login into your sprint.com account and chat with one of the reps.
2) Ask them to DROP PICTUREMAIL off your account and do an IOTA. Then readd PICTUREMAIL back onto your account.
3)After this happens they will send you a test picture to your phone, DO NOT and I repeat DO NOT go into your picturemail tab and hit the send/receive in the menu selection
4)Get a confirmation they did the IOTA and re-added the picturemail to your account reboot your Diamond.
5)Your picturemail should now be working. If not just PM me and I will do what I can to help you out.
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This really works. I called Sprint and asked them to do the Iota and she did it but she also had me go to the dial pad and select options and then press the "get setttings" button on the screen and it did some kind of update. Then I soft reseted a few times went to the picturemail website on my computer and click the login ans asked them to send my password and then it worked.