[quarky42]

You may be able to do the PRL update via *2 but you also need to have them look for software/firmware updates which usually requires you to go into the store unless you have a phone that you can update yourself (Treo 700wx for example).

Yeah I'll be getting a couple of Touch Pro phones from Sprint when they come out. I guess "...when they come out" would be more accurate for the part under my name. The Touch Pro is the first WinMo/PDA that my wife has ever been interested in.