[animlmed]

Ahh I can almost feel like a hero with this. I've had this problem before. Once you do a hard reset, it takes the phone off their network. First do a *22899 and hit send. This will do the programing. Once you do this, try to make a call. It will not let you. it will tell you your phone needs authentication. In the message, it gives you a number to call. Call it and tell them it said you need to authenticate. They will either re-enable security or they may have to call you from a land line to enter a code on the phone. It's not something to worry too much about, it's just an inconvenience.