Quote:
Originally Posted by holo
I didn't mean waiting in line to pay your bill, but when your service gets shut off for a cricket billing error (happened to me a few times) you can't get through to them at all... Their CS line tells you to pay your bill through the automated system, and there's no option to talk to a rep, basically tells you to pay up or hang up... Their CS is a total joke too good luck talking to someone from the US and the calls I had with them were seriously material that could go on a joke site... They read from a script, cannot understand anything you say, and if you try and get them to deviate from the script, good luck... I do however agree that their service is nice at least in the phoenix metro area, people always talked about how bad it was, but I got perfect service around town...
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You make some valid points, but you need to consider a few things:
1. Service can improve. Most of the complaints you had about cricket have been resolved. They now have EVDO, Nationwide roaming (you have to subscribe), text to email, etc.
2. You CAN get through to a person on the phone, you just have to know how to do it.. In order to get a person, you have to get in through the tech support options on the automated system.
3. Off-shore customer service? Welcome to today's America..
However, ultimately you make some pretty good points. Cricket does come up short if you want a full service provider.. Proxied internet access, no streaming TV or music, etc. prevents them from being able to REALLY knock any wind out of the big boys... It's also ridiculous that you have to "know the system" in order to get to talk to a person, but that's also true of sprint and any of the big boys..
If you want good customer service, you have to know how to get it from that company.. With sprint, you can talk to a person all day long, but not accompish anything... unless you get transferred to retentions or executive services. How is that really any different than the issues with cricket? I can tell you right now, in 3 months with sprint, I've spent more time with their CS than I did with cricket in the 3 years previous... and that's including the hour long waits at the store for anything (FWIW, Sprint's waits at the store are just as bad as cricket's, and their reps are every bit as stupid.)
I left cricket about 3 months ago for sprint's everything plan, even though my bill is $35/mo more... I still battle every day whether it was a good call or not, but I don't regret it so far. Sprint IS better than cricket.. but how much better is debatable.