thanks for the quick reply...
somehow, I'm not getting the hard reset I have in mind. Maybe I'm not understanding the instructions.
What I'm doing: On my Verizon XV9800, I'm holding the power & camera buttons, then clicking the "yes" to reset the phone. That brings me to the multi-colored window, which is when I hold the send & end buttons and press the button under the phone with the stylus to restart the device. Once it vibrates, I release everything.
Is this the wrong approach?
Surely it must be... I can't do much of anything anymore. Copying freezes, I busted my calendar up. Ha
