[ajk511]

so I called technical support since the work around posted on this site didn't work. I actually got a rep who uses this sit and sprintusers.com and we spent 2 hours trying to fix the isue. he grabed an old 6700 and a new one. did the om istall and the work around on the old one and it worked. tried on the new one to no avail aftertalking to a few other reps andtrying a ton of things we gave up. he did make multiple notes about the issue and told me to email ecare. maybe if we get enough people to complain they willrelease a software update fixing the problem