Quote:
Originally Posted by Baffles
I just don't see why I should be expected to take a refurb because the new phone I received was faulty from the beginning.  |
Because Sprint ESRP is a repair first system. Your phone (in current condition) would not be eligible for the 30 day return status the first choice would be a replacement screen. If no screens are on hand you would get a refurb phone to replace your device. There are specific reasons customers are given a new phone as a replacement but it is never a guarantee it will happen. With the newer S&R structure in place it is near impossible to get a used for new swap now.