[DaveTN]

I'm on the phone with retentions now - over a problem that I've had with three refurbed TP2's in 6 days - and they are telling me that the new admin fees do not constitute a change that will allow me to cancel my contract. The supervisor that I am speaking with is telling me that my $280.00 in ETF for my 4 phones will still apply. I'm on hold now while she is "researching" it.

David

Edit: they are telling me that in my original contract it states that as long as the admin fees do not increase above $1.99, I can not cancel. LOL... does that mean that 18 months ago they knew they would be going up to 1.50?

Edit 2: Just spoke with another account services supervisor and was told flat out that if I did cancel, the change in the contract does not represent a significant enough change to allow waiver of the ETF.

In addition, I asked if they would allow me to change to an EPRP and was again told flat out that it could not be done because I am a current customer (15 years). Even canceling my plan would result in having to pay the ETF and still not be able to get on EPRP.