[DaveTN]

Did you take it to a regular retail store or an authorized service center (sprint store with a repair centr in it)? My TP2 microphone quit working and I ended up getting a new TP2 from the service center.

I feel your pain on the BB. You're right though that it should be something comparable to your TP2.

If you are on a plan that allows the newer smartphones, you can log onto your sprint account page and click on the drop down menu next to your phone and choose "Activate a new phone". I've done it many times before. All you have to do is enter the ESN for the phone you are wanting to activate and it walks you through it. Didn't work for me though when I tried to activate my EVO as I'm on the $69.99 family talk plan with the unlimited data pack add on.

Hope it works out better for you.

David