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It won't sync from phone to Gmail initially ... Must initially sync from Gmail to phone then from that point on it will update and add new contacts from the phone to Gmail. I have no idea why but it happened to me as well when I made the switch from WinMo to Android and have seen many posts about it. Since u had to set up a Gmail for your wife this is the situation u are in. She had no Gmail contacts to begin with. If she uses Outlook or some other email client, export her contacts to .csv then import them into Gmail on the computer. They may start syncing after that, if not, then hard reset the phone again and when you set up the phone and log into her account they will sync from Gmail to her phone for sure. After this you will be good to go from then on ... It will auto update and add new from the phone
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