Quote:
Originally Posted by Pitchblack98
I just talked to a manager of the manager of the employee accounts department. She told me she would be happy to migrate my plan back to SERO, but their system wouldn't allow it. Since the plan isn't offered anymore the system won't let them change an account to SERO. They can only upgrade an existing SERO basic plan to Premium.
I asked about cloning my existing SERO basic plan over and then upgrading to SERO Premium, but was told that was not possible anymore either. She said Sprint is purging our the SERO accounts as fast as they possibly can and have made it impossible to get on one without taking over one that already exists.
Take it for what its worth... Just what I was told. Don't know if its true or not.
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I retract everything that I posted above... It seems it was not true.
I got both of my lines converted to SERO Premium from the ERP family plan. It took a dozen or so emails back and fourth with everythingreferral@
sprint.com voicing my displeasure about being taken off of my SERO plans to upgrade my phones.
The Sprint rep first explained the policy to me and why I didn't fall under that policy. The policy about switching people back to SERO was put in place in November 2010 and is only valid for people who had to change their plans in 2010 due to SERO basic not being compatible with advance handsets. I upgraded one line on my account at the end of 2009 for the Samsung Moment which required me to change my plan. Both lines were taken off of SERO and placed on the ERP family plan. Other line was upgraded when the EVO was released in 6/2010.
I argued their policy makes no sense to apply only to customers who had to change their plans in 2010 to upgrade to a new handset. It shouldn't matter if Sprint made someone change plans in 2009 or 2010 to upgrade. Sprint would have required the SERO plan been changed reguardless of when the upgrade took place since they said SERO would never be compatible with advanced devices. I told them I would have waited to upgrade if Sprint wouldn't have said it would "never" happen with SERO.
Maybe that info will help some of you out if you're just getting the run around from Sprint.