[gator352]

I know all carriers do this but it's BS! I can understand if it were free due to subsidizing but you pay money out of pocket and then pay for the rest in your monthly bill. And then these so called new phones stop working and they give you a phone that's either physically or mechanically worse to replace it!

There needs to be a consumer law protecting us from this crap. I understand that we can contact HTC with a warranty claim but I can't be without my phone for 2 weeks or longer. Period. I have a 19 month old and my cell is my only way of communicating with my wife because of my job.....a dump truck driver and on the road 10-12 hours a day.