I guess I'll be the end all of this thread, seeing as I deal with this every day.
1. It is Sprint policy.
2. TEP is a combination of two types of insurance, ESRP and ERP. ESRP is service and repair, ERP is replacement. ESRP covers software troubleshooting, parts repairs, etc. ERP covers everything outside of ESRP, including liquid damage and physical damage to the charging port or motherboard. Asurion handles ERP.
3. If you do not have ESRP or TEP, there is a $35 charge for repairing the phone physically. No charge for software problems (termed as "triage").
4. Shattered Evo screens are covered under ESRP/TEP, no matter how "abused" they look. If there is any other physical or liquid damage outside of the LCD shatter, then it is not covered. An insurance claim through Asurion would have to be made.
5. If the part is in stock at the particular repair location, it can be replaced. Note that there are TWO types of Evo screens. Those made by Sharp and those made by AUO. The repair location may have some of one, but none of the other. Most Evos have AUO screens, though.
6. If the part is not in stock, then they will exchange the device. No charge with TEP/ESRP, $35 with ERP/No TEP.
Any other questions?
