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i had this exact problem except mine was not during an upgrade that it first messed up, i slammed my 6700 on the kitchen counter and apparently broke the internal connection to the radio. it will not take any updates after that. i had to drive all over town all day long to 4 different sprint stores before i finally found one who could swap it out for me. the cool thing tough, was they let me keep the new stuff that came in the box. all the chargers and cables and everything.
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