[blugill]

not a replacement and no hard reset, sprint couldn't even get into it today said they would try to save my contacts to sims card and give me another phone and swap card out, phone would not even let the guy save my contacts on his little machine, got this phone when they first came out and it had 6.1 till about 5 months ago and had the same basic prob so they couldn't sync phone and hard reset it and put 6.5 on it. now here we go again and lost all contacts last time ,about 200 #s I would just like to save phone cause don't really want a refurb unless it never had any probs, would like to get mine going