[blugill]

no not a replacement, and haven't done a hard reset, took it to sprint today and it wouldn't even let the guy save my contacts. he is gonna get me a replacement Monday and try to save my contacts to the sim, then swap out sim with new phone. i just really don't want somebody's old phone i would like to get mine going, this phone came stock with 6.1 and basically did the same thing about 5 months ago and sprint put 6.5 on it and was great up till last night when my prob started, bought this phone new when they came out and would like to keep my own