Quote:
Originally Posted by thrasher086
I don't have a success story....
While when I signed up for Sero in February of 2006, I was put on a F & F 500 which was Sero at the time. I called today and the rep didn't have a clue about the announcement. Told me it wasn't Sero but then confirmed with another Rep that it was. After about 5 minutes of holding she came back on and stated no one heard of "Sero Premium" and it is not available anymore.
I read on that Sprint blog with Russ that F & F plans will have issues and they are working on a fix to that so I unfortunately I will have to wait this out and can't join the "Premium Party".
I still find it weird that not all Sprint Rep's know about this. You would think a corporate memo would be sent out to everyone just so they are on the same page, even if it doesn't concern them.
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I had the same problem, but the rep I talked to gave me a number to call. 866-264-1282. I call and these reps knew exactly what I was talking about! Like I said I had the 500 F&F plan, so the rep said she could change my account to the Sero Premium but I would lose my discounts!