I received mine from BB as well, got tired of waiting for stock for my replacement so I emailed:
jerry.adriano@sprint.com... My emailed listed the problems I was having with the phone: i.e.
" frustrating to receive a bill when my phone is not working correctly. My problem with this phone started with the screen lifting: After 4 days of ownership...took it in stride when a sprint representative advised I had to return it to my point of sale, Best buy. However ... several weeks and there is no inventory...
Impounding issue was the Sprint release update on June 29th. < very important to mention sprint played a role in the phone issues> After updating my phone...a full charge will last about 2 hrs in sleep mode.. the screen at times becomes unresponsive.. lag in responsiveness... music skips".
Needless to say, received an email from Jerry the next and a replacement unit
( new ) from sprint 2 days after.
Worth a try if you are still waiting on a replacement