[510jungleboy]

@biofall

The thing with big box company is that you have to play by their rules and not from what he/she said. Your mistake was to " wait " for the phone after the 30 days return period already, thinking that they will exchange. That just fall under a " noob " , so I can't blame you. Waiting on a raincheck after the return period is a no no in my book, especially with BB , as it's walking on thin ice at this point. I would just have returned it.

Side Note: I dislike best buy also, and when it comes to returns, I do it with just basic answer " I just don't like it "... keeping it simple. Even when doing price match, I don't bother. I just return it and buy it cheaper at the competitor. They ask 20 questions when you are trying to return items.

Regarding your refurbish unit, maybe you can call or e-mail e-care to try and get a new unit. Good luck....